Standard Return Policy
There are a few important things to keep in mind when returning a purchase from online or in store.
- All sale items are final sale.
- You have 14 calendar days to return an item from the date you received it.
- Customers are responsible for all return shipping charges and original shipping costs are non-refundable.
- All oversea shipments are subject to specific country customs, duties, and taxes which The Perfect Provenance is not responsible for.
- We hope your items arrive safely but if for any reason there is damage, please send us photos of the damage so we can submit a claim and replace or refund your purchase.
- If you live in an unsecure area and your item is stolen from your building or porch, we highly encourage you to select shipping that requires a signature. We are not responsible for items stolen after they have been delivered to your address.
- If you have received an item as a gift and would like to return it, you can exchange it for an item of the same value or for store credit. Please contact at info@theperfectprovenance.com or visit us in store with questions. We cannot provide cash for gift items.
There are some items, however, that are ineligible for return, including:
- All sale items
- Food/ Perishables
- Holiday Merchandise
- Beauty Products.
- Hats
- Merchandise that is damaged once it leaves our store. All purchase must return in the condition in which it left our store to be eligible for a refund.
- Shoes that show evidence of being worn.
Holiday Return Policy
Items purchased at The Perfect Provenance related to holiday celebrations such as: Halloween, Thanksgiving, Valentine's Day, Christmas, Hanukkah etc.. are not eligible for return.
Gifts that are purchased between November 1, 2022 and December 25, 2022, may be returned through January 4, 2023. Please note that all other terms and conditions provided in The Perfect Provenance Returns and Refunds Policy are still applicable with respect to such items purchased. All purchases made after December 25, 2022 are subject to the Standard Return Policy.