All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order you will receive a confirmation email. You will receive another notification when your order has shipped. You have the ability to choose the shipping vendor of your choice and expediated shipping if desired. If you live in an apartment or area where you are concerned about porch theft, please choose signature required when shipping to avoid theft. We are not responsible for stolen items after they have been delivered.
Returns are accepted only within 14 days of the customer receiving the product or if postmarked within 14 days for online orders.
All sale items are final sale and not subject for return/ refund. Please contact us at firstname.lastname@example.org with any questions or exchanges.
All oversea shipments are subject to specific country customs, duties, and taxes which The Perfect Provenance is not responsible for.
We hope your items arrive safely but if for any reason there is damage please send us photos of the damage so we can submit a claim and replace or refund your purchase
If you have any questions regarding your order, please contact us at 415-797-6954. Have a perfect day!